Returning customers

Your Client Login Area

We know how important it is for you to be able to see the progress of your case and communicate with your Case Handler in a way that suits you. This is why we’ve developed our client login area, which allows you to access your case status and communicate with us from any device, anytime.

Client Extra Login

Use of the Client Extra is subject to the terms and conditions and privacy policy which are available here. By logging in you agree to the terms and conditions of its use.

Speak to us

We also appreciate that sometimes you may prefer to speak to us on the phone, that’s why we have a designated telephone for our existing customers to contact us:

0800 028 8504

Alternatively, you can email:

 Useful Information

We understand that for many starting a claim is an unknown, that’s why we’ve created a useful information pack which can be downloaded below.

Information Pack


Other useful information:

Complaints Procedure

While we pride ourselves on our service to our customers we would like to hear from you if you haven’t received the service you expect. To read our complaints policy please click here.