Cancellation policy

You have the right to cancel your instructions to us without cost up to 14 days after our initial communication with you. To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post, fax or email) using the contact details on our letter or by completing and returning the cancellation form available below.

Otherwise, you have a right to end your agreement with us at any time. We can also end the agreement with you if for example you do not follow our reasonable advice or do not provide us with instructions. More information can be found in our Terms of Business.

Cancellation Form